Terms & Conditions

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Detailed description of goods and/or services

Plett Animal Welfare Services (PAWS) is a business in the animal care industry that markets the humane treatment of all animals.

Delivery policy
Subject to availability and receipt of payment, requests will be processed within 7 days and delivery confirmed by way of email (for e.g booking number / booking voucher etc).

Return and Refunds policy
The provision of goods and services by Plett Animal Welfare Services (PAWS) is subject to availability. In cases of unavailability, Plett Animal Welfare Services (PAWS) will refund the client in full within 30 days. Cancellation of orders by the client will attract a 5% administration fee.

Customer privacy policy
Plett Animal Welfare Services (PAWS) shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: polity.org.za

Payment options accepted
Payment may be made via Visa and MasterCard credit cards or by bank transfer into the Plett Animal Welfare Services (PAWS) bank account, the details of which will be provided on request.

Credit card acquiring and security
Credit card transactions will be acquired for Plett Animal Welfare Services (PAWS) via PayGate (Pty) Ltd who are the approved payment gateway. PayGate is a licensed System Operator with the Payments Association of South Africa (PASA). PayGate is fully PCI compliant and uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to PayGate to view their security certificate and security policy.

Customer details separate from card details
Customer details will be stored by Plett Animal Welfare Services (PAWS) separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to PayGate

Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR).

Plett Animal Welfare Services (PAWS) takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

Country of domicile
This website is governed by the laws of South Africa and Plett Animal Welfare Services (PAWS) chooses as its ‘domicilium citandi et executandi’ for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

Plett Animal Welfare Services (PAWS) may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company information
This website is run by Plett Animal Welfare Services (PAWS) (non-profit organisation) based in South Africa trading as Plett Animal Welfare Services (PAWS) and with registration number 020-732-NPO.

Plett Animal Welfare Services (PAWS) contact
Email: admin@plettanimalwelfare.co.za
Phone: 083 287 9917